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Shangri-La The Shard, London – A Favorite for Families in London

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From$849 /night
Check-in
06Sept
Check-out
07Sept
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

31 St Thomas Street, London, SE1 9QU
-
Close to Borough Market
Perfect
9.0
9.4
/10
4.8
4.3
/5

5-star hotel occupying levels 34-52 of The Shard, London

Rooms & Views

Each guest room has floor-to-ceiling windows that provide views of Tower Bridge, St. Paul's Cathedral, and the River Thames. The rooms include the body-contouring Shangri-La Bed, a TV, coffee machine, and binoculars for landmark spotting. En suite marble-clad bathrooms offer underfloor heating, separate bathtubs, glass-enclosed showers, plush bathrobes, and Jo Loves toiletries.

Dining

TING restaurant and lounge on level 35 serves Asian-fusion cuisine with skyline views. GŎNG on level 52 is the highest cocktail bar in London, open until late. A welcome tea is offered at check-in, and the breakfast buffet includes an Asian corner with dumplings and congee.

Wellness & Pool

The hotel has an indoor infinity pool, the highest in Western Europe, with panoramic city views. Guests can book 45-minute slots and find fresh fruit, water, and coffee poolside. The spa offers massage, sauna, and a small gym with tiled floors and Peloton bikes available in some suites.

Location & Services

Shangri-La The Shard is less than a 1-minute walk from London Bridge Train and Tube Station. The Tower of London and Tower Bridge are a 20-minute walk, and a complimentary shopping shuttle runs to Oxford Street. The hotel offers valet parking, airport transfers, 24-hour concierge, and pet bowls for guests traveling with animals.

Family & Business

Babysitting and child services are available, and the hotel provides children's robes, stuffed animals, and bath products. Business travellers can use the meeting and banquet facilities, and the property has a 24-hour front desk, currency exchange, and express check-in and check-out. The infinity pool has reserved children's hours from 7:00-9:00 AM and 3:00-5:00 PM with required booking.

Highlights

Location: One minute from London Bridge station, 20-min walk to Tower of London

Rooms: 150 rooms with floor-to-ceiling windows and Shangri-La Bed

Dining: TING restaurant and GŎNG, London's highest cocktail bar

Wellness: Western Europe's highest infinity pool on level 52

Services: Complimentary shopping shuttle to Oxford Street

Family: Babysitting, children's amenities, and reserved pool hours

“Staying here means accessing curated experiences alongside London's major landmarks. The skyline views from the rooms are unmatched, extending to the infinity pool high above the city. Dining merges Asian cuisines with a sky-high setting, perfect for a special occasion or celebration with friends. I think its personalized spa offerings complete what is truly an urban sanctuary.”
Hotel logo
Grace WhitmanContent & Editorial Director at Familyhotels

Choose from a variety of room types

Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
  • Premier Shard King Room
    2 persons
    47 sq. feet
    1 King-size bed
    Air conditioning
    Bathtub
  • Iconic Shard Suite
    2 persons
    60 sq. feet
    1 King-size bed
    Air conditioning
    Bathtub
  • Premier Shard Suite
    2 persons
    65 sq. feet
    1 King-size bed
    Air conditioning
    Bathtub
Show all rooms

Availability and pricing for your selected dates

Book your family’s getaway in a snap with up-to-date availability and pricing!
September 2026 - September 2027
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Check-in/ Check-out

Facilities

Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Perfect
9.2/10Review score

General

  • No smoking on site
  • Wi-Fi
  • On-site car park
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Lift
  • Currency exchange
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre

Guest Parking

  • Electric kettle

Services

  • Paid airport shuttle
  • Valet parking
  • Pet amenities available
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities

Children

  • Cots
  • Babysitting/Child services

Spa & Leisure

  • Infinity pool
  • Indoor swimming pool
  • Sun loungers
  • Spa & wellness centre
  • Sauna
  • Massage
  • Pool with view

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Sitting area
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Bathtub
  • Free toiletries
  • Bathroom telephone

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • HBO available
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Dining Onsite

At Shangri-La The Shard, London, diverse culinary offerings await, blending British, Asian, and European influences for an exceptional dining experience. Enjoy the breathtaking backdrop of the city while indulging in unique flavors and exclusive experiences.
  • Ting Restaurant

    Modern British and Asian fusion
    Ambiance
    Situated high above the city, Ting Restaurant features a modern decor complemented by panoramic views of London, creating an inviting atmosphere for guests to enjoy.
    Key Offerings
    Signature modern dishes inspired by Asian cultures and a carefully curated award-winning wine list; the restaurant is renowned for its Afternoon Tea and private dining option that includes a 3-course set menu.
    Reservation
    Reservations recommended.
    Open for breakfast, lunch, dinner, and high tea; specific hours may vary.
  • Level 52 Infinity Pool and Bar

    Casual bar bites
    Ambiance
    Set against the backdrop of Western Europe's highest infinity pool, the bar offers a relaxed atmosphere for guests to enjoy light bites and drinks while soaking in the stunning views.
    Key Offerings
    Cocktails and light snacks, ideal for unwinding and enjoying the tranquil setting after a day of exploring.
    Reservation
    Reservations not needed.
    Open 24 hours.
  • Market Stalls

    Gourmet food market
    Ambiance
    A vibrant market experience featuring over 100 stalls in a bustling environment, where guests can immerse themselves in a rich tapestry of culinary delights.
    Key Offerings
    Gourmet food, delicious cheeses, and beautiful patisseries from local artisans, perfect for a casual snack or a unique gift.
    Reservation
    Reservations not needed.
    Hours vary.

Shangri-La The Shard, London Location

31 St Thomas Street, London, SE1 9QU
Explore London
Local Highlights Near Shangri-La The Shard
  • Top Attractions
  • Activities
  • Dining
  • Entertainment
Tower Bridge
Tower Bridge
6 minutes' walk
Iconic drawbridge with stunning views. The glass-floored walkway offers a unique perspective of the river below.
Borough Market
Borough Market
4 minutes' walk
Vibrant food market featuring local and international delicacies. A hub for gastronomy enthusiasts.
The Shard
The Shard
1 minute' walk
Western Europe's tallest building with breathtaking views and dining options at high altitude.
Tate Modern
Tate Modern
15 minutes' walk
Renowned modern art gallery housed in a former power station. Free admission and spectacular exhibitions.
Thrilling Kayaking on the Thames
15 minutes driving
Adventurous kayaking expeditions on the River Thames. Suitable for all levels; rentals and guided tours available.
Yoga at The Shard
1 minute' walk
Enjoy serene yoga sessions with a view of London. Classes available for various skill levels, creating a calming experience.
Hutong
2 minutes' walk
Northern Chinese cuisine with breathtaking views. Signature dishes include hand-pulled noodles and Peking duck.
Oblix
2 minutes' walk
Contemporary dining experience with a focus on grilled meats. Ideal for a chic dinner in a stylish urban setting.
Sky Lounge
1 minute' walk
Trendy spot for cocktails and light bites with panoramic views of London's skyline. Perfect for evening relaxation.
The Old Vic Theatre
12 minutes' walk
Historic theatre offering a variety of performances, from drama to comedy. A cultural gem in the heart of London.
GONG Bar
1 minute' walk
High-altitude bar on the 52nd floor of The Shard. Known for its glamorous setting and crafted cocktails, great for a night out.
Tips on navigating the city
  • City Centre
    London 34 min  ·  1.7 mi
  • Airports
    London City (LCY) 19 min  ·  7.5 mi
    London Heathrow (LHR) 47 min  ·  19.5 mi
  • Train
    London Bridge Train Station 3 min  ·  700 ft
  • Underground
    London Bridge Underground 3 min  ·  700 ft
Get access to exclusive early booking discounts for your family’s upcoming getaway
Book now and enjoy exclusive rates on your family vacation!
Check Rates
Property information and rules
Check-in
from 16:00-23:59
Check-out
until 11 am
Guest Parking
Public parking is possible on site at true.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs GBP 42.0 per person.
Children & extra beds
There are no extra beds provided in a room. 
Pets
Pets are allowed on request.
Languages
English, German, Spanish, Italian, Dutch, Chinese, Russian, Arabic
Number of floors:
19
Number of rooms:
150
Former name
shangri-la hotel at the shard, london

Family-focused reviews and ratings

Read feedback from other families who have stayed to ensure you make the right choice.
Review summary
Based on recent reviews
Powered by AI
Guests consistently praise the Shangri-La for its stunning views of London from within The Shard, coupled with luxurious and comfortable rooms featuring amenities like heated toilet seats and electric blinds. Many highlight the elegant and well-equipped bathrooms. While some guests have found the restaurant on level 35 to be quite expensive, the hotel's prime location adjacent to the London Bridge train station allows for easy access to the city, and the exquisite decor throughout the hotel premises, including the lobby and restaurants, is frequently mentioned.
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Review score
Based on 1508 verified reviews
9.4 /10
Perfect
93 %
Recommend
Cleanliness
9.5/10
Comfort
9.4/10
Value for money
8.0/10
Free WiFi
9.0/10
Pros
Spectacular views
Comfortable bed
Top-class breakfast
Cons
Weak air condition
Small pool
Guest reviews
based on 1508 reviews
9.4/10
based on 1647 reviews
9.0/10
Christian from Germany
Couple
deluxe king room city view
3 nights in November 2025
|
Reviewed: January 27, 2026
6/10

Acceptable stay with minor issues

easy access valet parking unhelpful staff lacking atmosphere
the valet parking started my visit positively as it required no prebooking.
The house keeping let themselves in and the atmosphere at the gong bar was subpar. I found the staff there unhelpful.
0 Helpful
Christian from Germany
Couple
Premier King Room City View
3 nights in October 2025
|
Reviewed: January 18, 2026
7/10

decent stay with some issues

polite staff early check-in superb view privacy concern slow service expensive wine
the staff members were polite. they were friendly and engaging. i checked in early and it was great. our room had superb views to the west of the city.
our bathroom lacked privacy. i could see into my neighbour's room. closing the blinds defeated the purpose of having a bath that overlooks the city. the restaurant service was slow.
0 Helpful
ava from united kingdom
Family with children
premier king room city view
3 nights in November 2025
|
Reviewed: January 12, 2026
9.3/10

lovely stay

helpful staff surprise upgrade fine view arranged tour
i found the staff to be helpful. i was upgraded upon arrival, a very nice surprise. the view from the room included the thames, tower bridge, and the tower of. the concierge arranged tours and suggested dining experiences, which i especially liked.
The windows do not open. This limits fresh air. dust accumulated because of it.
Dining
9/10
the restaurant boasts amazing views to enjoy while eating. a great choice of food and drink is available. i found the food to be very tasty and well prepared. the service was also prompt and friendly.
Facilities
9/10
the hotel includes an infinity pool and sauna. i enjoyed using these wellness amenities . the pool area was clean, and the sauna provided a relaxing experience after a long day of sightseeing. i really appreciated that.
Rooms
10/10
the room has modern design with elegant touches. floor-to-ceiling windows provide fine views. plush bedding contributes to a comfortable sleep, and high-end amenities enhanced the luxurious experience. i really liked the setup.
0 Helpful
|
Show more
FAQs
About Shangri-La The Shard, London
What are the check-in and check-out times at Shangri-La The Shard, London?
Check-in is from 16:00 and check-out is by 11:00.
How far is Shangri-La The Shard, London from the nearest train station?
The hotel is less than a 5-minute walk from London Bridge Train and Tube Station.
What on-site dining options are available at Shangri-La The Shard, London?
The hotel features TING Restaurant and Lounge, GŎNG Bar, and the Sky Lounge.
Is there an infinity pool at Shangri-La The Shard, London?
Yes, the hotel boasts Western Europe's highest infinity pool.
Does Shangri-La The Shard, London offer fitness facilities?
Guests have access to a 24-hour fitness centre and an indoor swimming pool.
What amenities are included in the rooms at Shangri-La The Shard, London?
Rooms feature air conditioning, a flat-screen TV, complimentary Wi-Fi, and a coffee machine.
How close is Shangri-La The Shard, London to major attractions?
Nearby attractions include Borough Market (0.5 km), Tower Bridge (0.5 km), and the Coca-Cola London Eye (approximately 3 km).
What transportation options are available from Shangri-La The Shard, London to the airport?
The hotel offers a paid airport shuttle service, with both pickup and drop-off options.
What is the breakfast availability at Shangri-La The Shard, London?
Breakfast is available for an additional charge of 47 GBP.
What languages do the staff at Shangri-La The Shard, London speak?
The staff speaks multiple languages, including English.
What are some highlights of the facilities at Shangri-La The Shard, London?
Highlights include a bar/lounge area, spa and wellness services, luggage storage, and a welcome drink.
What type of hotel is Shangri-La The Shard, London?
It is a luxury hotel that offers urban views and is suitable for leisure and business travelers.

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